Computer user support specialists
SOC Code: 15-1232
Computer user support specialists carries a 36% AI exposure score (Medium automation risk), with a median annual wage of $60,340 and -3.7% projected employment growth from 2024 to 2034 (BLS), affecting approximately 729,500 workers. Full task breakdown, skills, and employer data are below.
Proportion of tasks susceptible to AI automation (O*NET analysis)
At 36% AI exposure, Computer user support specialists sits 1 points below the 37.2% average across 832 U.S. occupations - more exposed than 56% of them. Most of its core tasks still require human judgment.
Career outlook score
37/100
Computer user support specialists, weighted across 3 of 3 tracked dimensions
A weighted composite of median wage, projected growth, and AI-automation security (inverted exposure), each benchmarked against every other tracked occupation. It describes this occupation's standing across those three dimensions, not a guarantee of future outcomes.
- Median wage C- $60,340
Annual median wage, percentile rank vs all tracked occupations
- Projected growth F -3.7%
Projected employment change, 2024-2034, BLS Employment Projections
- AI exposure (inverted) D 36% exposure
Lower O*NET task-automability scores lower risk; this dimension scores security, not exposure
Home health and personal care aides is #1 of 832 occupations by employment (4.3M, AI exposure rank #392 at 35%) vs. Bookkeeping, accounting, and auditing clerks #1 by AI task exposure (95%, employment rank #17 at 1.6M).
Automation-risk inventory
Exclusive cut of 832 occupations by PlainWorkforce automation-risk band. Orthogonal to the continuous AI-exposure distribution chart below and to this occupation's single risk badge, this is the corpus band mix, with Computer user support specialists in the Medium band.
Credential × growth standing
Open entry with non-declining BLS pace
Computer user support specialists keeps an HS / some college bar (333 of 832) and sits in Slow growth (245 of 832). Lower formal gates with a non-shrinking employment line - skill and AI desks matter more than credentials here.
Where Computer user support specialists sits among all occupations
AI-exposure score distribution across 832 U.S. occupations (O*NET task analysis). This occupation is marked in rose.
Where Computer user support specialists sits by AI exposure
AI-exposure score distribution across U.S. occupations (O*NET task analysis)
36% Around the middle lower than 44% of 832 occupations
Occupations, banded by AI-exposure score
Each bar is a band; taller bars hold more occupations. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source O*NET task data (U.S. Department of Labor) · BLS 2024–2034
Source: O*NET task data (U.S. Department of Labor); AI-exposure scores are PlainWorkforce's analysis. As of BLS 2024–2034.
Computer user support specialists vs. its occupational neighbors
AI exposure (horizontal) vs projected 2024–2034 growth (vertical) for occupations in the same SOC group. Computer user support specialists is marked in rose; the top-left corner is the most future-proof.
Source: BLS Employment Projections 2024–2034 (growth) and O*NET (AI-exposure analysis by PlainWorkforce).
Employment Projections
Where This Score Comes From
Computer user support specialists's Medium automation-risk tier is computed from O*NET Database 30.0 task-level analysis, where each documented task the occupation performs is evaluated against current generative AI, robotic process automation, and machine-learning capabilities. A score below 40% reflects tasks anchored in physical dexterity, unstructured environments, or high-touch human interaction that current AI cannot reliably replicate.
The employment, wage, and education figures above come from a second, separate federal source: BLS Employment Projections 2024–2034, matched to the O*NET task data by Standard Occupational Classification (SOC 15-1232) code, with the wage figure cross-validated against the BLS Occupational Employment and Wage Statistics (OEWS) May 2024 survey. BLS figures are presented exactly as published, with no adjustment on our part; the SOC-code match is what lets Computer user support specialists be compared directly against every other tracked occupation on the same basis, not just roles that happen to share a job title.
For career planners, this profile should be read alongside the task, skill, and knowledge breakdowns below and the list of employers whose workforce composition includes Computer user support specialists. Adjacent occupations shown further down offer lateral moves that preserve industry knowledge while potentially reducing exposure.
Education & Entry Requirements
Top Tasks (O*NET)
- 1. Oversee the daily performance of computer systems.
- 2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- 3. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- 4. Answer user inquiries regarding computer software or hardware operation to resolve problems.
- 5. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- 6. Confer with staff, users, and management to establish requirements for new systems or modifications.
- 7. Enter commands and observe system functioning to verify correct operations and detect errors.
- 8. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- 9. Refer major hardware or software problems or defective products to vendors or technicians for service.
- 10. Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Key Skills Required
- Reading Comprehension
- Active Listening
- Speaking
- Critical Thinking
- Complex Problem Solving
- Writing
- Judgment and Decision Making
- Active Learning
- Learning Strategies
- Monitoring
Knowledge Areas
- Computers and Electronics
- Customer and Personal Service
- Telecommunications
- English Language
- Education and Training
- Mechanical
- Engineering and Technology
- Administration and Management
- Administrative
- Communications and Media
Frequently Asked Questions
Will AI replace Computer user support specialists?
Computer user support specialists has an AI exposure score of 36%, indicating a medium level of automation risk. The majority of tasks in this role require human judgment, creativity, or physical presence that AI cannot easily replicate.
What is the job outlook for Computer user support specialists?
According to BLS Employment Projections 2024-2034, Computer user support specialists is projected to decline by 3.7% over the decade. Current employment stands at approximately 729,500 workers.
What skills are needed for Computer user support specialists?
Key skills for Computer user support specialists include Reading Comprehension, Active Listening, Speaking, and others. Typical entry-level education is Some college, no degree.
How much do Computer user support specialists earn?
The median annual wage for Computer user support specialists is $60,340, according to BLS Occupational Employment and Wage Statistics (May 2024). Actual earnings vary by location, experience, industry, and employer. The BLS publishes detailed wage percentiles by region in its Occupational Employment and Wage Statistics program.
What education is required for Computer user support specialists?
The typical entry-level education for Computer user support specialists is Some college, no degree. Employers generally expect None of related work experience. On-the-job training typically involves Moderate-term on-the-job training. Requirements can vary by employer and specialization.
Which companies employ Computer user support specialists?
Computer user support specialists roles exist across many industries and employers. Workforce composition is estimated from BLS industry-occupation employment distributions matched to SEC-registered public companies.
AI Exposure Rating
Medium automation risk based on 10 analyzed tasks. Most tasks require human judgment and are resistant to automation.
Nationwide occupations with similar workforce profiles
Two data-derived peer sets for Computer user support specialists: AI-exposure neighbors and BLS 2034 growth neighbors (distinct comparison neighborhoods, cross-occupation).
Similar AI exposure score
Nearest O*NET task-automability scores nationwide (36% here).
- Amusement and recreation attendants · AI exposure 36%
- Communications teachers, postsecondary · AI exposure 36%
- Computer network support specialists · AI exposure 36%
- Computer numerically controlled tool operators · AI exposure 36%
Similar projected growth (2024–2034)
Nearest BLS employment change rates nationwide (-3.7% here).
- Insurance claims and policy processing clerks · growth -3.7%
- Molding, coremaking, and casting machine setters, operators, and tenders, metal and plastic · growth -3.8%
- News analysts, reporters, and journalists · growth -3.9%
- Postal service clerks · growth -3.5%
Peers are nearest-neighbor matches on published BLS + O*NET metrics among occupations with ≥10,000 workers in 2024; corpus ranks above sort the full tracked set.
Related Occupations
What to do with this
Use Computer user support specialists' numbers above to compare, not just read in isolation.
- Compare Computer user support specialists side by side against another occupation on wage, growth, and AI exposure. Workforce comparison tool
- Understand how the AI exposure score above is actually calculated before treating it as a verdict. Reading AI exposure scores
- See the full ranked list of occupations with the lowest automation exposure nationwide. Safest occupations from AI
AI exposure scores estimate task automatability from O*NET data; they are not a certainty of job loss, and BLS growth projections are estimates, not guarantees.
Data sources: Bureau of Labor Statistics Employment Projections 2024–2034 and O*NET Database 30.0. Employment figures are rounded. Wage data from BLS Occupational Employment Statistics (OES).