Claims adjusters, examiners, and investigators
SOC Code: 13-1031
Claims adjusters, examiners, and investigators carries a 55% AI exposure score (High automation risk), with a median annual wage of $76,790 and -5.1% projected employment growth from 2024 to 2034 (BLS), affecting approximately 356,100 workers. Full task breakdown, skills, and employer data are below.
Proportion of tasks susceptible to AI automation (O*NET analysis)
At 55% AI exposure, Claims adjusters, examiners, and investigators sits 18 points above the 37.2% average across 832 U.S. occupations - more exposed than 91% of them. Most of its core tasks still require human judgment.
Where Claims adjusters, examiners, and investigators sits among all occupations
AI-exposure score distribution across 832 U.S. occupations (O*NET task analysis). This occupation is marked in rose.
Claims adjusters, examiners, and investigators has ai exposure of 55%. Distribution: 1 occupations at 0-10%; 43 occupations at 10-20%; 184 occupations at 20-30%; 332 occupations at 30-40%; 158 occupations at 40-50%; 64 occupations at 50-60%; 29 occupations at 60-70%; 15 occupations at 70-80%; 5 occupations at 80-90%; 1 occupations at 90-100%.
Source: O*NET task data (U.S. Department of Labor); AI-exposure scores are PlainWorkforce's analysis. As of BLS 2024–2034.
Claims adjusters, examiners, and investigators vs. its occupational neighbors
AI exposure (horizontal) vs projected 2024–2034 growth (vertical) for occupations in the same SOC group. Claims adjusters, examiners, and investigators is marked in rose; the top-left corner is the most future-proof.
Source: BLS Employment Projections 2024–2034 (growth) and O*NET (AI-exposure analysis by PlainWorkforce).
Employment Projections
Occupation Insight
Claims adjusters, examiners, and investigators (SOC 13-1031) carries an AI exposure score of 55%, placing it in the High automation-risk tier. This score is computed from O*NET Database 30.0 task-level analysis, where each task an occupation performs is evaluated against current generative AI, robotic process automation, and machine-learning capabilities. A score in the 40–70% range indicates meaningful automation pressure on specific task categories, but the role as a whole still requires human judgment for coordination, exception handling, or client interaction.
The economic context matters alongside the risk score. BLS counted approximately 356,100 workers in this occupation in 2024, and projects a -5.1% change through 2034 - a decline that often compounds with high AI exposure to create displacement headwinds. Median annual compensation stands at $76,790, reflecting both skill scarcity and the value employers place on the tasks that remain difficult to automate. Entry typically requires High school diploma or equivalent, plus None of related experience.
For career planners, this profile should be read alongside the task, skill, and knowledge breakdowns below and the list of employers whose workforce composition includes Claims adjusters, examiners, and investigators. Adjacent occupations shown further down offer lateral moves that preserve industry knowledge while potentially reducing exposure. Pair the AI exposure score with the BLS employment projection and wage percentiles above for a complete career assessment.
Education & Entry Requirements
Top Tasks (O*NET)
- 1. Examine claims forms and other records to determine insurance coverage.
- 2. Analyze information gathered by investigation and report findings and recommendations.
- 3. Pay and process claims within designated authority level.
- 4. Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- 5. Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- 6. Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- 7. Investigate and assess damage to property and create or review property damage estimates.
- 8. Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
- 9. Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
- 10. Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
Key Skills Required
- Reading Comprehension
- Active Listening
- Critical Thinking
- Speaking
- Judgment and Decision Making
- Writing
- Complex Problem Solving
- Monitoring
- Social Perceptiveness
- Active Learning
Knowledge Areas
- Customer and Personal Service
- English Language
- Administrative
- Mathematics
- Computers and Electronics
- Law and Government
- Administration and Management
- Economics and Accounting
- Education and Training
- Psychology
Frequently Asked Questions
Will AI replace Claims adjusters, examiners, and investigators?
Claims adjusters, examiners, and investigators has an AI exposure score of 55%, indicating a high level of automation risk. Some tasks in this role can be augmented or partially automated by AI, but core responsibilities require human judgment.
What is the job outlook for Claims adjusters, examiners, and investigators?
According to BLS Employment Projections 2024-2034, Claims adjusters, examiners, and investigators is projected to decline by 5.1% over the decade. Current employment stands at approximately 356,100 workers.
What skills are needed for Claims adjusters, examiners, and investigators?
Key skills for Claims adjusters, examiners, and investigators include Reading Comprehension, Active Listening, Critical Thinking, and others. Typical entry-level education is High school diploma or equivalent.
How much do Claims adjusters, examiners, and investigators earn?
The median annual wage for Claims adjusters, examiners, and investigators is $76,790, according to BLS Occupational Employment and Wage Statistics (May 2024). Actual earnings vary by location, experience, industry, and employer. The BLS publishes detailed wage percentiles by region in its Occupational Employment and Wage Statistics program.
What education is required for Claims adjusters, examiners, and investigators?
The typical entry-level education for Claims adjusters, examiners, and investigators is High school diploma or equivalent. Employers generally expect None of related work experience. On-the-job training typically involves Long-term on-the-job training. Requirements can vary by employer and specialization.
Which companies employ Claims adjusters, examiners, and investigators?
Claims adjusters, examiners, and investigators roles exist across many industries and employers. Workforce composition is estimated from BLS industry-occupation employment distributions matched to SEC-registered public companies.
AI Exposure Rating
High automation risk based on 10 analyzed tasks. A moderate share of tasks may be augmented by AI tools.
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Data sources: Bureau of Labor Statistics Employment Projections 2024–2034 and O*NET Database 30.0. Employment figures are rounded. Wage data from BLS Occupational Employment Statistics (OES).