First-line supervisors of office and administrative support workers
SOC Code: 43-1011
First-line supervisors of office and administrative support workers carries a 55% AI exposure score (High automation risk), with a median annual wage of $66,140 and -0.3% projected employment growth from 2024 to 2034 (BLS), affecting approximately 1,558,400 workers. Full task breakdown, skills, and employer data are below.
Proportion of tasks susceptible to AI automation (O*NET analysis)
At 55% AI exposure, First-line supervisors of office and administrative support workers sits 18 points above the 37.2% average across 832 U.S. occupations - more exposed than 91% of them. Most of its core tasks still require human judgment.
Where First-line supervisors of office and administrative support workers sits among all occupations
AI-exposure score distribution across 832 U.S. occupations (O*NET task analysis). This occupation is marked in rose.
First-line supervisors of office and administrative support workers has ai exposure of 55%. Distribution: 1 occupations at 0-10%; 43 occupations at 10-20%; 184 occupations at 20-30%; 332 occupations at 30-40%; 158 occupations at 40-50%; 64 occupations at 50-60%; 29 occupations at 60-70%; 15 occupations at 70-80%; 5 occupations at 80-90%; 1 occupations at 90-100%.
Source: O*NET task data (U.S. Department of Labor); AI-exposure scores are PlainWorkforce's analysis. As of BLS 2024–2034.
First-line supervisors of office and administrative support workers vs. its occupational neighbors
AI exposure (horizontal) vs projected 2024–2034 growth (vertical) for occupations in the same SOC group. First-line supervisors of office and administrative support workers is marked in rose; the top-left corner is the most future-proof.
Source: BLS Employment Projections 2024–2034 (growth) and O*NET (AI-exposure analysis by PlainWorkforce).
Employment Projections
Occupation Insight
First-line supervisors of office and administrative support workers (SOC 43-1011) carries an AI exposure score of 55%, placing it in the High automation-risk tier. This score is computed from O*NET Database 30.0 task-level analysis, where each task an occupation performs is evaluated against current generative AI, robotic process automation, and machine-learning capabilities. A score in the 40–70% range indicates meaningful automation pressure on specific task categories, but the role as a whole still requires human judgment for coordination, exception handling, or client interaction.
The economic context matters alongside the risk score. BLS counted approximately 1,558,400 workers in this occupation in 2024, and projects a -0.3% change through 2034 - a decline that often compounds with high AI exposure to create displacement headwinds. Median annual compensation stands at $66,140, reflecting both skill scarcity and the value employers place on the tasks that remain difficult to automate. Entry typically requires High school diploma or equivalent, plus Less than 5 years of related experience.
For career planners, this profile should be read alongside the task, skill, and knowledge breakdowns below and the list of employers whose workforce composition includes First-line supervisors of office and administrative support workers. Adjacent occupations shown further down offer lateral moves that preserve industry knowledge while potentially reducing exposure. Pair the AI exposure score with the BLS employment projection and wage percentiles above for a complete career assessment.
Education & Entry Requirements
Top Tasks (O*NET)
- 1. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- 2. Resolve customer complaints or answer customers' questions regarding policies and procedures.
- 3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- 4. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- 5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- 6. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- 7. Recruit, interview, and select employees.
- 8. Interpret and communicate work procedures and company policies to staff.
- 9. Develop work schedules according to budgets and workloads.
- 10. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Key Skills Required
- Reading Comprehension
- Active Listening
- Speaking
- Monitoring
- Social Perceptiveness
- Coordination
- Critical Thinking
- Writing
- Active Learning
- Instructing
Knowledge Areas
- Administration and Management
- Customer and Personal Service
- English Language
- Administrative
- Computers and Electronics
- Personnel and Human Resources
- Economics and Accounting
- Education and Training
- Mathematics
- Law and Government
Frequently Asked Questions
Will AI replace First-line supervisors of office and administrative support workers?
First-line supervisors of office and administrative support workers has an AI exposure score of 55%, indicating a high level of automation risk. Some tasks in this role can be augmented or partially automated by AI, but core responsibilities require human judgment.
What is the job outlook for First-line supervisors of office and administrative support workers?
According to BLS Employment Projections 2024-2034, First-line supervisors of office and administrative support workers is projected to decline by 0.3% over the decade. Current employment stands at approximately 1,558,400 workers.
What skills are needed for First-line supervisors of office and administrative support workers?
Key skills for First-line supervisors of office and administrative support workers include Reading Comprehension, Active Listening, Speaking, and others. Typical entry-level education is High school diploma or equivalent.
How much do First-line supervisors of office and administrative support workers earn?
The median annual wage for First-line supervisors of office and administrative support workers is $66,140, according to BLS Occupational Employment and Wage Statistics (May 2024). Actual earnings vary by location, experience, industry, and employer. The BLS publishes detailed wage percentiles by region in its Occupational Employment and Wage Statistics program.
What education is required for First-line supervisors of office and administrative support workers?
The typical entry-level education for First-line supervisors of office and administrative support workers is High school diploma or equivalent. Employers generally expect Less than 5 years of related work experience. On-the-job training typically involves None. Requirements can vary by employer and specialization.
Which companies employ First-line supervisors of office and administrative support workers?
First-line supervisors of office and administrative support workers roles exist across many industries and employers. Workforce composition is estimated from BLS industry-occupation employment distributions matched to SEC-registered public companies.
AI Exposure Rating
High automation risk based on 10 analyzed tasks. A moderate share of tasks may be augmented by AI tools.
Related Occupations
Career Guides
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Data sources: Bureau of Labor Statistics Employment Projections 2024–2034 and O*NET Database 30.0. Employment figures are rounded. Wage data from BLS Occupational Employment Statistics (OES).