Bill and account collectors
SOC Code: 43-3011
Bill and account collectors carries a 54% AI exposure score (High automation risk), with a median annual wage of $46,040 and -10.5% projected employment growth from 2024 to 2034 (BLS), affecting approximately 166,900 workers. Full task breakdown, skills, and employer data are below.
Proportion of tasks susceptible to AI automation (O*NET analysis)
AI Exposure vs Industry Growth
Total occupations tracked
832
Covering all SOC major groups
Data currency
2024
BLS Employment Projections
AI exposure avg
40%
Fleet-wide median across all roles
Composite score weighing O*NET task data completeness, BLS projection methodology, and cross-validation with employer risk grades.
Employment Projections
Occupation Insight
Bill and account collectors (SOC 43-3011) carries an AI exposure score of 54%, placing it in the High automation-risk tier. This score is computed from O*NET Database 30.0 task-level analysis, where each task an occupation performs is evaluated against current generative AI, robotic process automation, and machine-learning capabilities. A score in the 40–70% range indicates meaningful automation pressure on specific task categories, but the role as a whole still requires human judgment for coordination, exception handling, or client interaction.
The economic context matters alongside the risk score. BLS counted approximately 166,900 workers in this occupation in 2024, and projects a -10.5% change through 2034 — a decline that often compounds with high AI exposure to create displacement headwinds. Median annual compensation stands at $46,040, reflecting both skill scarcity and the value employers place on the tasks that remain difficult to automate. Entry typically requires High school diploma or equivalent, plus None of related experience.
For career planners, this profile should be read alongside the task, skill, and knowledge breakdowns below and the list of employers whose workforce composition includes Bill and account collectors. Adjacent occupations shown further down offer lateral moves that preserve industry knowledge while potentially reducing exposure. Pair the AI exposure score with the BLS employment projection and wage percentiles above for a complete career assessment.
Education & Entry Requirements
Top Tasks (O*NET)
- 1. Record information about financial status of customers and status of collection efforts.
- 2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- 3. Locate and monitor overdue accounts, using computers and a variety of automated systems.
- 4. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- 5. Advise customers of necessary actions and strategies for debt repayment.
- 6. Answer customer questions regarding problems with their accounts.
- 7. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- 8. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- 9. Receive payments and post amounts paid to customer accounts.
- 10. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Key Skills Required
- Active Listening
- Speaking
- Social Perceptiveness
- Persuasion
- Writing
- Reading Comprehension
- Critical Thinking
- Monitoring
- Negotiation
- Service Orientation
Knowledge Areas
- English Language
- Customer and Personal Service
- Mathematics
- Economics and Accounting
- Law and Government
- Computers and Electronics
- Administration and Management
- Administrative
- Production and Processing
- Education and Training
Frequently Asked Questions
Will AI replace Bill and account collectors?
Bill and account collectors has an AI exposure score of 54%, indicating a high level of automation risk. Some tasks in this role can be augmented or partially automated by AI, but core responsibilities require human judgment.
What is the job outlook for Bill and account collectors?
According to BLS Employment Projections 2024-2034, Bill and account collectors is projected to decline by 10.5% over the decade. Current employment stands at approximately 166,900 workers.
What skills are needed for Bill and account collectors?
Key skills for Bill and account collectors include Active Listening, Speaking, Social Perceptiveness, and others. Typical entry-level education is High school diploma or equivalent.
How much do Bill and account collectors earn?
The median annual wage for Bill and account collectors is $46,040, according to BLS Occupational Employment and Wage Statistics (May 2024). Actual earnings vary by location, experience, industry, and employer. The BLS publishes detailed wage percentiles by region in its Occupational Employment and Wage Statistics program.
What education is required for Bill and account collectors?
The typical entry-level education for Bill and account collectors is High school diploma or equivalent. Employers generally expect None of related work experience. On-the-job training typically involves Moderate-term on-the-job training. Requirements can vary by employer and specialization.
Which companies employ Bill and account collectors?
Bill and account collectors roles exist across many industries and employers. Workforce composition is estimated from BLS industry-occupation employment distributions matched to SEC-registered public companies.
AI Exposure Rating
High automation risk based on 10 analyzed tasks. A moderate share of tasks may be augmented by AI tools.
Related Occupations
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Data sources: Bureau of Labor Statistics Employment Projections 2024–2034 and O*NET Database 30.0. Employment figures are rounded. Wage data from BLS Occupational Employment Statistics (OES).