Hotel, motel, and resort desk clerks
SOC Code: 43-4081
Hotel, motel, and resort desk clerks carries a 54% AI exposure score (High automation risk), with a median annual wage of $34,270 and +3.7% projected employment growth from 2024 to 2034 (BLS), affecting approximately 264,200 workers. Full task breakdown, skills, and employer data are below.
Proportion of tasks susceptible to AI automation (O*NET analysis)
AI Exposure vs Industry Growth
Total occupations tracked
832
Covering all SOC major groups
Data currency
2024
BLS Employment Projections
AI exposure avg
40%
Fleet-wide median across all roles
Composite score weighing O*NET task data completeness, BLS projection methodology, and cross-validation with employer risk grades.
Employment Projections
Occupation Insight
Hotel, motel, and resort desk clerks (SOC 43-4081) carries an AI exposure score of 54%, placing it in the High automation-risk tier. This score is computed from O*NET Database 30.0 task-level analysis, where each task an occupation performs is evaluated against current generative AI, robotic process automation, and machine-learning capabilities. A score in the 40–70% range indicates meaningful automation pressure on specific task categories, but the role as a whole still requires human judgment for coordination, exception handling, or client interaction.
The economic context matters alongside the risk score. BLS counted approximately 264,200 workers in this occupation in 2024, and projects a +3.7% change through 2034 — modest growth that keeps the occupation viable even as tasks evolve. Median annual compensation stands at $34,270, reflecting both skill scarcity and the value employers place on the tasks that remain difficult to automate. Entry typically requires High school diploma or equivalent, plus None of related experience.
For career planners, this profile should be read alongside the task, skill, and knowledge breakdowns below and the list of employers whose workforce composition includes Hotel, motel, and resort desk clerks. Adjacent occupations shown further down offer lateral moves that preserve industry knowledge while potentially reducing exposure. Pair the AI exposure score with the BLS employment projection and wage percentiles above for a complete career assessment.
Education & Entry Requirements
Top Tasks (O*NET)
- 1. Greet, register, and assign rooms to guests of hotels or motels.
- 2. Contact housekeeping or maintenance staff when guests report problems.
- 3. Issue room keys and escort instructions to bellhops.
- 4. Make and confirm reservations.
- 5. Verify customers' credit, and establish how the customer will pay for the accommodation.
- 6. Keep records of room availability and guests' accounts, manually or using computers.
- 7. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- 8. Review accounts and charges with guests during the check out process.
- 9. Record guest comments or complaints, referring customers to managers as necessary.
- 10. Compute bills, collect payments, and make change for guests.
Key Skills Required
- Speaking
- Social Perceptiveness
- Service Orientation
- Active Listening
- Coordination
- Reading Comprehension
- Monitoring
- Complex Problem Solving
- Judgment and Decision Making
- Time Management
Knowledge Areas
- Customer and Personal Service
- English Language
- Public Safety and Security
- Administrative
- Computers and Electronics
- Administration and Management
- Mathematics
- Sales and Marketing
- Economics and Accounting
- Telecommunications
Frequently Asked Questions
Will AI replace Hotel, motel, and resort desk clerks?
Hotel, motel, and resort desk clerks has an AI exposure score of 54%, indicating a high level of automation risk. Some tasks in this role can be augmented or partially automated by AI, but core responsibilities require human judgment.
What is the job outlook for Hotel, motel, and resort desk clerks?
According to BLS Employment Projections 2024-2034, Hotel, motel, and resort desk clerks is projected to grow by 3.7% over the decade. Current employment stands at approximately 264,200 workers.
What skills are needed for Hotel, motel, and resort desk clerks?
Key skills for Hotel, motel, and resort desk clerks include Speaking, Social Perceptiveness, Service Orientation, and others. Typical entry-level education is High school diploma or equivalent.
How much do Hotel, motel, and resort desk clerks earn?
The median annual wage for Hotel, motel, and resort desk clerks is $34,270, according to BLS Occupational Employment and Wage Statistics (May 2024). Actual earnings vary by location, experience, industry, and employer. The BLS publishes detailed wage percentiles by region in its Occupational Employment and Wage Statistics program.
What education is required for Hotel, motel, and resort desk clerks?
The typical entry-level education for Hotel, motel, and resort desk clerks is High school diploma or equivalent. Employers generally expect None of related work experience. On-the-job training typically involves Short-term on-the-job training. Requirements can vary by employer and specialization.
Which companies employ Hotel, motel, and resort desk clerks?
Hotel, motel, and resort desk clerks roles exist across many industries and employers. Workforce composition is estimated from BLS industry-occupation employment distributions matched to SEC-registered public companies.
AI Exposure Rating
High automation risk based on 10 analyzed tasks. A moderate share of tasks may be augmented by AI tools.
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Data sources: Bureau of Labor Statistics Employment Projections 2024–2034 and O*NET Database 30.0. Employment figures are rounded. Wage data from BLS Occupational Employment Statistics (OES).